Customer Service

Customer Service: 1-904-660-2796
Store Location: St. John Town Center   10281 Midtown Parkway #123 Jacksonville Florida 32246
Store Hours:

  • Monday - Saturday: 11am-7pm
  • Sunday : 12am-6pm

Jones & Rose Customer Service is ready to assist you. For additional information we can be contacted by phone: 904.660.2796, email:, or mail: 10281 Midtown Parkway #123  Jacksonville Florida 32246. We are personally available to answer your questions during our store hours.

Methods of Payment

We accept Visa, MasterCard and American Express for your online purchases. We also accept Personal Checks which can be mailed to: 10281 Midtown Parkway #123  Jacksonville Florida 32246. At this time we do not accept COD orders. We will verify that the name and address on the credit card matches your order billing information. If they don’t, we may call to verify credit card mailing information for your safety.

Returns Policy

Please be aware that all sales are final and are not subject to return. Please be certain to review your purchase prior to completing your order. If your package arrives damaged or if you received an incorrect item, you must notify us via email or in writing within 5 days from the date you received your order.

Gifts may be exchanged within 5 days of the day the package was received as long as the items are unused. If you are returning a package please use an insured and pre-paid method (we recommend UPS or FEDEX). Include your packing slip (or a note with your invoice number) and your reason for return.

Sorry, shipping and handling fees are not refundable on returns.

Items cannot be returned or exchanged unless there is a physical issue with the item. If there is an issue, we need to be notified within 5 days of delivery.
Ways to contact us for questions regarding orders: Contact us via our online website chat or email us at for any inquiries or questions regarding your online order.
Please provide a processing time of 5-10 days due to the potential volume of orders.